Coastline Fix ("we," "us," or "our") provides mobile electric bicycle repair services in North County San Diego. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
When you request a quote, call us, text us, or book a repair, we collect the information you provide: your name, phone number, email address, service address, details about your eBike, and a description of the issue. If you call our business line, your call may be recorded or transcribed so we can respond to your request. Our website also collects standard technical information such as pages visited and device type to help us improve the site.
We use your information to respond to your service requests, diagnose your eBike, schedule and complete repairs, send appointment confirmations and service updates, process payments, and improve our services. We do not sell your personal information.
By providing your phone number and opting in through our website form, or by calling our business line where you are informed you will receive a text reply, you consent to receive text messages from Coastline Fix related to your service request. These messages include diagnostic questions, appointment scheduling, confirmations, reminders, and service follow-ups.
Message frequency varies based on your service request. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance or contact us at info@coastlinefix.com or (858) 683-6900.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share information only as needed to operate our business: with service providers who help us schedule jobs, process payments, and communicate with you (such as our scheduling and messaging platforms), with a mechanic assigned to your repair, and as required by law. Our service providers are bound to use your information only to provide services to us. Text messaging opt-in data and consent are never shared with third parties for marketing purposes.
We keep service records and communication history as long as needed to support your repairs, honor our warranty, and meet legal requirements. You may request deletion of your information by contacting us.
You can opt out of text messages at any time by replying STOP. You can request access to, correction of, or deletion of your personal information by emailing info@coastlinefix.com. California residents have rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to request deletion.
Our services are not directed to children under 13 and we do not knowingly collect information from them.
We may update this policy from time to time. The latest version will always be posted at coastlinefix.com/privacy with the updated date above.
Coastline Fix
Carlsbad, California
Email: info@coastlinefix.com
Phone: (858) 683-6900
Coastline Fix is North County San Diego's mobile eBike mechanic. We come to you - same-day or next-day.